One screen. Everything you need.
Other helpdesks still send you off to look things up in other systems. Tick brings it to you: a ticket list, the full timeline, and context blocks that appear and disappear based on the labels on the ticket. You always know who you're talking to, what about — and you have every tool to act right there.
No credit card needed • cancel any timeContext blocks that follow your labels
The panel on the right isn't fixed — it responds to the combination of labels on the ticket. A return shows the order and return status; a sales question shows the order history; everything irrelevant stays hidden. You decide which block appears for which labels, so the screen is never cluttered and never missing what matters.
Smart views: run your other systems from Tick
Push any data into a smart view as JSON — number of orders, total order value, payment status — and it renders right next to the conversation. Add buttons, and you operate your shop, ERP or CRM straight from the ticket. No tab-switching, no copy-pasting.
Act without leaving the ticket
Reply to the customer, drop an internal note, or email an external party for a second opinion with a supplier — all from one composer. And in one click: start a flow, assign a user or team, set labels, or create a task. The conversation and the action live in the same place.
See Tick with your own data?
Book a free demo and get an immediate price estimate. Or just start — the first 2 months are on us.
No credit card needed • cancel any time