Flow automations

Build your process once — it runs every time

Creating return labels, asking for an order number, assigning the right colleague: most support work repeats itself. Automate the repetition visually, without writing code, and spend your time actually helping people.

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Drag & drop, like Lego

Build flows by dragging blocks: questions, messages, conditions, actions. Add starting criteria and the flow triggers itself — a form submission, a new email, a label being added.

Drag & drop in the Flow editor

Automate everything a human can do

Ask questions, add labels, write internal notes, assign users, send replies — everything you can do by hand, a flow can do for you. Plus more: fetch data from your existing software and trigger sub-flows.

A complete flow in Tick

Smart conditions

Route every situation with if-this-then-that conditions on customer data, answers and external systems. Example: large first order + the word 'help' in the message? Assign a senior salesperson right away.

Conditions in the Flow editor

Test first, then go live

Build and test flows in a separate test environment with test credentials, then push to production with one click. Change your process without ever breaking the live one.

Test and production versions of a flow

See Tick with your own data?

Book a free demo and get an immediate price estimate. Or just start — the first 2 months are on us.

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