Want your helpdesk people to spend time helping people?
Tick simplifies your customer service operations.
You communicate via a plethora of channels, maybe even separate
channels for each brand you are serving.
Having all these communications in one unified inbox gives ease of
mind. Wether from a chat widget or from an e-mail; Everything is
there under one roof.
Resppond to e-mails, phone calls and chat messages from one overview.
Working with multiple persons can be daunting until you try the
Unified Inbox. You see a personalized list of tickets with easy
navigation.
Needing some help? Easily assign other Users and Teams to also add
it to their Inbox.
Communication is al about context. Show a detailed profile and know
who you are talking to.
Context can also be too much when presented for every situation. You
might want to see the latest orders when it involves a return. But
when having a sales talk you might want to see the average order
size.
Metadata components are shown based upon the chosen labels to always
be useful and insightful.
When dealing with your audience you might want a second opinion. Use
Internal notes to share your thoughts and even notify another user
or team in your organization.
Labels are not only for categorizing tickets but also act as a
trigger for Metadata components and SLA's.
Adding or removing labels helps presenting you the right context for
the situation.
Use the Tick filesystem to share files across your organization.
Having a new manual? Simply update it in the filesystem and everyone
is using the same version again.
You can create small video's and send them as guidance for customers
in need.
