Work smarter, not harder
Automate your service desk
Wouldn't you want your help desk people to spend more time helping people? With automated processes and smart assignments, Tick simplifies your customer service operations.
For e-commerce platforms, up to 82% of customer support interactions are easily automated.
Automating simple interactions, like product returns, can increase customer satisfaction thanks to immediate response times. Tick provides an easy to use visual editor for automating interactions based on customer details, product details and third-party integrations like your CRM.
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Help desk performance suffers from a lack of shared files and resources.
To adequately help customers, agents need a complete overview of relevant information from your CRM, product suite, and previous tickets. Tick brings information from all relevant contexts to one screen with API integrations that only need a couple of minutes to set up.
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Next-level automation
Seat-based pricing model
Unified inbox
Multichannel messaging
5-minute integrations
Connect with your existing API in a matter of minutes and display your CRM information in Tick.
For growing companies, help desk software should be able to grow along.
Help desk software can be too overwhelming to even start with, or too underpowered to meet your needs. Tick matches the pace of your company by easily scaling from a single user to multiple teams with a seat-based approach to pricing.
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Pay as you go
Auto-renewing period
Get insights during the month and automatic payment at the first day of the following month.
Unlimited user seats
Part-time workers and shifts are no problem! Pay € 2 per simultaneously logged in user per day.
Unlimited flow actions
Automate everything! Pay € 0.15 per flow action used in your production environment.
A base fee of € 2 per day is included in your subscription. Trial accounts are limited to 2 user seats and 20 flow actions.
Tick provides you with the tools to tailor your customer service operations to your business.
Average workload reduction with tokenized canned responses
Average time from signup to first ticket handled